Asap, Inc. , an artificial intelligence-driven company that advances the future of productivity and efficiency in customer experience, announced that it has recently completed $185 million in Series B funding, bringing the company’s total funding to $260 million. The Series B round includes legendary Silicon Valley veterans John Doerr, John Chambers, Dave Strohm and Joe Tucci, along with well-respected institutions Emergence Capital, March Capital Partners, Euclidean Capital, Telstra Ventures, HOF Capital and Vast Ventures.
“ASAPP builds AI-Native products to solve massive scale problems and systemic inefficiency. We are thrilled and grateful for this latest investment, which enables ASAPP to continue to expand and meet the extraordinary demands that large companies are facing as a result of the global pandemic. Many organizations experience historically high levels of customer interaction at a time when their support capacity is at an all-time low. By increasing the number of agents on the frontline, ASAPP enables them to be far more efficient and productive, to make significant savings while delighting customers. “The Founder and CEO, Gustavo Sapoznik, said “Our current focus is on addressing customer experience challenges faced by large companies, which have been addressed for decades by trying to deflect customer calls, resulting in poor experience, frustration, and massive amounts of money being spent on this issue. Our approach to cost savings is radically different and focuses on building state-of-the-art capabilities to make agents better and empower them by increasing and automating their workflows. “Sapoznik said,
“ASAPP has created an all-in, AI-Native platform that delivers significant savings and superior customer experience,” said investor and ASAPP board member John Doerr. “Gustavo’s world-class team is creating bold partnerships with large, forward-thinking enterprises. We’re excited to be part of the team by supporting ASAPP’s vision. “That’s right.
Customer and sales agents use the ASAPP platform to know the right thing to say and the right action to take, in real time, as the customer conversation transpires on phone calls and digital messages. Machine learning models of ASAPP are continuously learning and predicting from every customer interaction, effectively turning every agent into your best agent without the need for manual programming or extensive training. Many of the world’s largest telecommunications, financial services and travel companies have seen dramatic improvements in both efficiency and efficiency in the way their agents serve customers today.
The company has seen a massive increase in interest on its platform in recent weeks. The Coronavirus pandemic and the resulting economic recession are creating significant disruptions in contact centers across all industries. Historically, the implementation of efficiency measures-more call deflections, hiding customer contact information, frustrating chatbots that cannot handle complex transactions-has come at the expense of customer satisfaction. Customer Experience Officers are looking to improve their operations quickly, drive significant automation without sacrificing customer experience. ASAPP is uniquely designed to deliver on this promise, not by traditional means, but by radically improving labor efficiency and efficiency with artificial intelligence. The customers of ASAPP have achieved a 2 5x agent throughput increases, while achieving 45%-100% improvement in customer satisfaction scores as a result of using the platform.
For the first time, with ASAPP, what is right for the company in the form of lowering costs and improving efficiency is also right for the customer: rapid, accurate resolution of issues and superior experience.
In 2015, ASAPP decided to tackle its first chosen customer experience in the field. The product vision required to truly transform these operations was beyond the existing capabilities As a result, ASAPP formed a large AI research team made up of PhDs and leading experts in the field to further advance disciplines such as natural language processing, machine learning and speech recognition, which serve as the foundation for ASAPP products.
ASAPP builds AI-NativeTM products to solve large, complex, data-rich problems by automating and increasing human workflows, radically improving efficiency and efficiency to empower people to be their best. By building AI-NativeTM products driven by advancements in fundamental AI research, ASAPP makes organizations more efficient by increasing and automating global workflows. The company is headquartered in New York with offices in Silicon Valley, Raleigh, London and Buenos Aires. Visit the app for more information Come on,
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