BirdEye, a leader in Business Reputation and Customer Experience, today announced that it has raised $8 million in Series A funding to further expand its business platform. The round was led by Trinity Ventures, with the participation of numerous Silicon Valley luminaries, including Salesforce founder and CEO, Marc Benioff; Yahoo co-founder and former CEO, Jerry Yang; ‘Godfather of Adsense,’ Gokul Rajaram; Twitter SVP, Kevin Weil; BranchOut founder, Rick Marini; tech writer and media personality, Semil Shah; and LinkedIn’s Ellen Levy. Ajay Chopra, General Partner of Trinity Ventures, joined the BirdEye Board of Directors, while Clara Shih, Hearsay Social CEO and Starbucks Board Member, joined the Advisory Board.
Founded by Alumni Yahoo, brothers Naveen & Neeraj Gupta, BirdEye is designed to enable CMOs to acquire new customers through smart marketing. It also enables CXOs to retain existing customers through current experience, surveys, customer insights and competitive benchmarking.
‘BirdEye redefines feedback from the customer Imagine that you can send a text to your customer right when they pick up their rental car, fix their issue even before they leave the lot, and instantly post their positive feedback on the Internet all over the place. That’s the power of in-time customer experience coupled with smart business reputation marketing. No other platform is doing that,” said Naveen Gupta, CEO of BirdEye. ‘We’re thrilled to be joined by this seasoned group of investors who can help us build next generation business software for the reputation economy. ”
‘We strongly believe in the competitive advantage of proactive customer experience and reputation in driving business growth,’ said Ajay Chopra, Managing Partner at Trinity Ventures, ‘BirdEye is fast emerging as a leader in this segment. We were most impressed by BirdEye’s product innovation, customer growth, and management team, which quietly pushed the company into substantial revenues and profitability. ”
BirdEye has rapidly acquired more than 10,000 customers—from prominent Fortune1000 brands to nation-leading digital agencies—who use the platform to enhance brand reputation, enhance customer experience, and outperform competition. Mass media and brands have also begun to adopt the BirdEye Score—a real-time composite metric based on review ratings and customer sentiment from more than 200 review sites and major social media channels.
‘AME Cloud Ventures invests in data-driven companies, and BirdEye has distinguished itself as a business’ best friend by providing the information that matters,’ said Jerry Yang, founder and former CEO of Yahoo. ‘Use data science in a practical yet elegant way to activate customer intelligence and allow the voice of the customer to guide better decision-making across the company. ”
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See how companies benefit from the BirdEye platform Ask for a demo at http://birdeye Com/free demo or 1-800-561-3357 ext 1 1
About BirdyEye
BirdEye (Birdeye) Com) is the leading marketing and customer experience platform of SaaS BirdEye collects feedback from customers, ratings and sentiment across all channels—review sites, social media, surveys, etc. BirdEye Customer Experience Platform converts on-time feedback to prompt corrective action, leading to positive experience, while the reputation platform auto-promotes your positive reputation across search engines and social media. End result—higher retention and new customers
Founded in 2012 by Yahoo, Google and Amazon Alumni, BirdEye is based in Sunnyvale, CA, with offices in Dallas, Denver, LA and New Delhi. The BirdEye platform is used by more than 10,000 businesses
Trinity Ventures
Trinity Ventures is a top-tier venture capital firm that combines business insight, practical expertise and a personal touch to help start-ups win big business. For more than twelve funds, Trinity has helped passionate entrepreneurs transform markets and lives with breakthrough ideas. The investment team of Trinity takes a collaborative approach and believes in personal engagement, mutual respect and goal alignment to deliver on-size returns to entrepreneurs and investors. The company is investing in early-stage technology companies with a focus on cloud and mobile infrastructure, software-as-a-service, digital media, and social and mobile commerce. Visit www for more information. Trinity adventures Come on,
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