Based in Japan and India. Has led to 1 successful fundraise in Japan. Been working the space of Venture Capital and Private Equity for the last 3 years.

Clarabridge Inc , the leading provider of intelligent Customer Experience Management CEM solutions for the world’s top brands today announced the completion of an 80 million equity investment by new investors General Catalyst Partners Summit Partners and Unica-founder Yuchun Lee Clarabridge will use the investment to further expand its global operations power continued product innovation grow its employee base and increase reach through marketing and strategic transactions to capitalize on escalating market demand for CEM solutions

Founded in , Clarabridge has built the market leading CEM solution powered by sentiment and text analytics for Global 1000 organizations including Walmart Dell Fidelity Wendy’s International United Airlines Best Buy PetSmart QVC Inc , and many more The investment follows a three year period in which Clarabridge recorded over % revenue growth over % growth in recurring revenues more than doubling its team and global expansion with new offices in London and San Francisco

The world’s top companies recognize the growing importance ROI and massive amount of data growth and channels involved in listening to the voice of the customer We’re thrilled at how many have selected Clarabridge’s multichannel Intelligent Customer Experience solutions to collect analyze and act on this critical data to enhance customer experience said Sid Banerjee Clarabridge CEO Over the past eight years Clarabridge has clearly established itself as the leader in the CEM space This capital infusion will enable us to significantly increase investment in our people products and processes accelerate innovation both organically and strategically and ensure we power the future of customer experience analytics at all levels of the enterprise ‘

As part of the transaction Yuchun Lee will join as Clarabridge’s Chairman of the Board and Larry Bohn of General Catalyst Partners and Tom Jennings of Summit Partners will join as board directors Sid Banerjee will continue on as CEO building on eight years of proven leadership as founder and CEO Our new investors bring decades of experience building growing and leading world-class companies and I look forward to working with them to scale Clarabridge to new levels of success said Banerjee

Before committing to our investment in Clarabridge added Lee we researched the CEM space thoroughly While there are many exciting growing companies developing compelling solutions in the space we found that Clarabridge uniquely possesses a strong team a robust scalable product architecture and proven successful execution since its inception – and we believe Clarabridge will become the dominant leader as CEM continues to undergo explosive growth in the next few years ‘

ArchPoint Partners served as exclusive financial advisor to Clarabridge in this transaction

About Clarabridge

Clarabridge is the leading provider of Customer Experience Management CEM powered through intelligent sentiment and text analytics Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting classifying scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer VoC feedback channels Insights extracted result in improved marketing product/service offerings operations and customer service across an organization Clarabridge customers include B/E Aerospace Charming Shoppes Inc , Choice Hotels Dell E ON Expedia Fidelity Gaylord Hotels Intuit J D Power L’Oréal Marriott International PetSmart QVC Inc , Sage North America United Airlines Walmart Walgreens and Wendy’s International Clarabridge is privately held with offices in Reston VA , San Francisco CA and London U K For more information visit http://www clarabridge com

Twitter @Clarabridge | Blog Clarabridge Blog | Facebook Clarabridge Page

About General Catalyst Partners

General Catalyst Partners is a venture capital firm that makes early stage and growth equity investments General Catalyst Partners invests in exceptional entrepreneurs who are building the technology-based companies that will lead innovation and transform industries Founded in , General Catalyst Partners leverages its principals extensive operational business development and technological expertise to provide portfolio companies with a catalyst for success through business-building and partnership development assistance General Catalyst has offices in Cambridge MA Palo Alto CA and New York City For more information visit a href=”http://www generalcatalyst com target=”_blank”>www generalcatalyst com

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