CafeX Communications a leading provider of real-time engagement solutions for mobile and web platforms today announced that Intel Capital has made an undisclosed investment in the company Founded in , CafeX has evolved into a market leader for its innovative software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications
Over the past year we have seen a strong commercial adoption of our WebRTC-based contextual communications solutions in several sectors said Rami Musallam president and chief executive officer of CafeX When combined with innovation from market leaders such as Intel to deliver hardware accelerated technology that enables the integration of server software vital to encryption media processing and transcoding we see the opportunities to engage new markets rapidly increasing
This investment will help the company expand our reach into the marketplace and serve many more businesses that are looking to enhance customer engagement Musallam added
CafeX’s Live-Assist real-time collaboration solution was recognized with Best of Show honors at the 2014 Enterprise Connect conference the largest business communications conference in the United States The company also received a New Product Innovation Award from global market research leaders Frost amp Sullivan in July 2014 CafeX has expanded its channel through a combination of direct reseller and OEM relationships in recent months CafeX is currently working with many top global banks and several U S -based insurance companies as well as market leading vendors in retail electronic medical records EMR and customer relationship management CRM industries
WebRTC is an exciting and transformative technology for peer to peer communications said Michael Greene vice president of Intel’s Software and Services Group and General Manager for System Technologies and Optimization Combining the Intel Collaboration Suite for WebRTC with CafeX’s innovative products will provide delightful communications experiences for our customers ‘
Intel Capital Directors Arun Chetty and Vibhor Rastogi led the investment
SUPPORTING RESOURCES
CafeX Communications website
CafeX Omnichannel video
Mobile Engagement case study
Live Assist whitepaper
About CafeX
CafeX creates software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration Its award-winning Live Assist platform enhances mobile applications and websites with plugin-less video chat exact screen share and predictive context to increase customer satisfaction and staff efficiency Enterprises can quickly deploy CafeX solutions to deliver personalized Omnichannel experiences that ensure continuity across mobile web self-service chat video and traditional customer touch points Powerful toolkits and integration software from CafeX work with enterprises existing infrastructure to ensure maximum investment protection For more information about CafeX please visit www cafex com or follow @CafeXComms
About Intel Capital
Intel Capital Intel’s global investment organization makes equity investments in innovative technology start-ups and companies worldwide Intel Capital invests in a broad range of companies offering hardware software and services targeting enterprise mobility consumer Internet digital media and semiconductor manufacturing Since , Intel Capital has invested more than US$ 4 billion in over 1,400 companies in 57 countries In that timeframe 211 portfolio companies have gone public on various exchanges around the world and 366 were acquired or participated in a merger In , Intel Capital invested 359 million in 125 investments including 59 new deals For more information on what makes Intel Capital one of the world’s most powerful venture capital firms visit www intelcapital com or follow @Intelcapital
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