ClientSuccess a SaaS customer success management platform today announced it has raised 1 million in seed funding on top of a previous investment by tech CEO Josh James Founder/CEO Domo amp Omniture and led by Peak Ventures Other participants include Plus550 Techstars Bullet Time Ventures former ExactTarget Co-Founder/CEO Scott Dorsey and CMO Tim Kopp and serial investor Robb Kunz
ClientSuccess is revolutionizing the way SaaS companies manage retain and grow their existing customer base by delivering a holistic personal approach to managing success throughout the customer lifecycle Dave Blake an industry veteran and early leader for client success management founded ClientSuccess to infuse his experience and thought leadership in a solution that enables SaaS companies actionable insights rich customer analytics and best practices to maximize the lifetime value of the customer
We’re changing the game for SaaS companies who have traditionally struggled through a cobbled-together approach to customer retention and success Blake said Savvy SaaS executives clearly understand that the lifeblood of their business is their existing customer base ClientSuccess delivers a phenomenal platform tailored for the post-sales customer success teams while delivering key insights and intelligence for executives ‘
ClientSuccess reduces a lot of manual reporting and makes it easy for our customer success team to manage customers ensure renewals measure engagement and monitor customer status said Chris Hecklinger Director of Client Success at EveryoneSocial The Zendesk and Gmail integrations make ClientSuccess our one-stop shop for seeing the overall activity and wellness of our customers ‘
About ClientSuccess
ClientSuccess is revolutionizing the way SaaS companies manage retain and grow their existing customer base Successful SaaS companies are expanding their focus beyond client acquisition to client retention ClientSuccess is a client retention and growth platform that provides actionable insights rich customer analytics and best practices to proactively manage success throughout the customer lifecycle ClientSuccess helps SaaS companies reduce churn increase revenue and maximize the lifetime value of the customer a href=”http://www clientsuccess com target=”_blank”>www clientsuccess com
